F.A.Q.

Where are the shirts being shipped from?

Depending on your order, we will ship to you from our closest branch. We have warehouses ready to send your order in Canada and the United States.
Most international orders are shipped from our Canadian branch.

Do you provide tracking numbers?

YES! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your order confirmation email. If you don't receive an email, please look in your junk mail folder as sometimes that is where they end up. There is a "Tracker Status" link at the bottom.

Can I customize the color of shirt for my order?

YES! We offer a number of different colors that we are able to print on, although some colors in some sizes are limited to availability. Include a special request message during order checkout.

How do I change the color of my order?

It's simple, at checkout you'll have a box where you can directly notify us of any required changes or special instructions for your package. Just make a note of what color you prefer and we'll customize your order. Please note that 5XL and 6XL sizes are very limited in colors other than Black and White.

What colors do you offer?

We offer more than 20 different styles of t-shirts, including:
Black, Charcoal Grey, Daisy, Dark Chocolate, Forest Green, Gold, Irish Green, Light Blue, Light Pink, Military Green, Navy, Orange, Other, Purple, Red, Royal Blue, Sport Grey, Tan, White and three styles of ringers, including Black, Navy and Red.

What method of payment do you accept?

Paypal and most major credit cards. Through PayPal we accept PayPal payments directly. AMEX, Visa, Discover, and MasterCard. You'll be taken to the PayPal site where you *do not* need to register an account if you don't have one. You can pay one time by credit card by choosing the "Don't have a PayPal account option".

What is the average wait time?

Most orders are processed within 1 business day. Most shirts are shipped out the same day we receive your order.
The average wait times are estimates for each country. Shipping times can vary depending on carriers and holiday schedules: Although times are often faster, please allow 3-5 business days for express and 4-8 business days for regular shipping.

What is your return policy?

Buyers are responsible for returning any shirts that are defective in original packaging and in new condition. You will be refunded 100% for the tshirt (excluding shipping costs). We can only offer a 100% refund for defective orders because we are a custom order shop. We can take back shirts that do not fit or that you simply want to return with a $10 restocking fee. Contact info@cest-la-tee.com if you would like to return your order. **Please note, we can not accept returns that are not within North America.